How agility, empathy are at the heart of ‘The Big Reset’

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For years, agility has been a business model HR leaders were advised to adopt. And in the last few months, it has been brought to life by the coronavirus pandemic.

“Agile [used to be] a theoretical concept; now, we have to be agile,” said industry analyst Josh Bersin this week on a webinar organized by the Bersin Academy and the HR Tech Conference, sponsored by ServiceNow. “That’s a leadership capability.”

Agility is one of several strategies top business leaders on the call suggested needs to be part of “The Big Reset”—the global business evolution prompted by the pandemic. For most

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