Hospitality – One of the Most Important Skills Leader Should Have

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The hospitality industry is a peculiar field, seeing as how you’re selling a general feeling, rather than just a product or a commodity. You see, there are some hotels or restaurants that simply feel cozy, welcoming and pleasant to be at, without really excelling in anything. We all have that one hotel that wasn’t the cheapest, the most luxurious or the best equipped but that we have fond memories of. Chances are that a person would return to this hotel, even if they encounter a superior offer elsewhere. In the hospitality industry, it’s all about return visitors and the only

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