Under the Family and Medical Leave Act, an employer can insist that employees comply with the company’s “usual and customary” absentee notice procedures. Often those call-out procedures are part of written leave and attendance policies.
But, as one company found out the hard way, “usual and customary” absentee notice can transcend formal policies and procedures when managers bend the rules.
The case I’m discussing today involves a company with written attendance and leave policies. The defendant-employer required that employees notify their group leader via a call-in line at least 30 minutes before their shift begins if they would