From Entry-Level To C-Suite: Meet FedEx Custom Critical’s First African-American Woman CEO

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29 years ago, 19-year-old Ramona Hood was a single mother searching for a consistent day job to support herself and her six-week-old daughter, while simultaneously taking night classes. Aiming to transition from working in retail, Hood landed a steady 8 a.m. to 5 p.m. shift as a receptionist for Roberts Express, which became FedEx Custom Critical. From her start as a receptionist, Hood quickly moved up the corporate ladder to the safety department after 12 months, holding various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain.

Her career path evolved through many areas of the company, including

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