Over the past year or so, we’ve talked about using measurements like employee net promoter score (eNPS) to understand employee engagement. I don’t know if it’s directly related to it, but I’m hearing more conversation about human resources professionals being evaluated based on talent acquisition metrics. For example, recruiters being evaluated on the time it takes to reach out to a candidate.
It reminds me of the promises that organizations make to customers. We’ll deliver your pizza within 30 minutes. When I travel home, Delta airlines tells me I will get my luggage within 20 minutes. The idea being