Empathy from Leaders Lifts Company Performance and Helps During Layoffs

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Whenever there are mass layoffs, organizational PR teams scramble to find a spin on the announcements. HR professionals fumble the exit planning. Leaders butcher the communication.

It is bound to happen. What I wish we would do more of is think about how organizational culture can lead to improved performance and perhaps help us avoid layoffs altogether.

Take the Empathy Walk

I have worked in some places where leadership simply didn’t listen to the people closest to the work. They rarely engage in empathy walks designed to understand how the business operates and to improve the internal and

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