Date & Time: Thursday, June 24, 2021 12:00 pm ET
Derek Belch, Founder & CEO, Strivr
Heather Durtschi, Sr. Director of Learning – Content Design & Development, Walmart
Is it possible to teach kindness? What role does kindness play in de-escalating a frustrated customer? As Walmart discovered, not only can we teach frontline workers to be more kind, but associates are eager for training on the topic because it builds both their skills and their confidence.
In our upcoming webinar, you’ll hear from Walmart’s Heather Durtschi, Sr. Director of Learning- Content Design