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HR leaders, don’t miss out: Join us in Las Vegas for free as a VIP guest at UNLEASH America. Let’s rewind to March 2020. COVID-19 has just been declared as a global pandemic, and employers were figuring how they were going to keep their businesses and workers productive. In this context, US financial services giant Discover shifted its 18,000 workers, including 9,000 call center agents, and 7,500…
