We are unexpectedly in the middle of a new transformation in the way we work. It was always expected that by the end of 2021, nearly half of all global businesses would use robotic process automation (RPA), software “bots” that work side by side with humans and automate the manual, repetitive work we do. But the pandemic has upended everything.
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Digital transformation has become a driving force for orgs across industries. As society looks to an eventual recovery from the COVID-19 pandemic and companies begin to roll out a return to the office,