Design Work to Help Employees Be Responsive

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Adaptive strategy-setting has become the norm for today’s fast-changing times, but organizations can’t capture its benefits without equally responsive execution. It’s a problem, then, that many of today’s organizational structures, workflows, role designs and networks can’t flex with rapidly evolving conditions, because work design has for years focused primarily on efficiency, not resilience. 

Future-forward work design is what’s needed to ensure employees can be responsive — that is, in sync with customer needs, in a position to anticipate changes in those needs, and able to adapt their approach and activities accordingly. It’s up to HR leaders to rethink work

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