Create a Feedback SLA in your Recruiting Processes

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Most recruiting organizations will establish a Service Level Agreement (SLA) with their clients but it is only one-way. It outlines the expectations the client or hiring manager can expect from them regarding feedback on the search, number of candidates to be presented, etc. One of the four principles of Sprint Recruiting, “Feedback drives Progress”, was born from our desire to create mutual accountability and increase efficiency in the process. Here’s how we did it.

In the book Sprint Recruiting, I tell how I decided to export candidate data to determine the length of time it took a candidate to

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