Candidate Experience & Empathy in the Recruitment Automation Era

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We’ve written a lot about recruitment automation here on this blog. But automation without empathy for the candidate could have disastrous implications for their experience and how they’ll view your brand in a post Covid-19 world.

In an unsettled world where many jobs have been upended, some employers are really putting empathy to work for them. Take Truss for example. The software consulting firm has recently placed the following statement at the top of all their job postings;

A note from Truss: We know you’re likely experiencing a lot of disruption as our nation (and our world) responds to COVID-19

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