Build the Workforce You Need Post-COVID-19

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Back in November 2019, Gartner reported that the top priority for HR leaders in 2020 would be building critical skills and competencies for the organization. At the time, we said digital disruption had made widespread and multidimensional uncertainty the new normal. And then came the COVID-19 pandemic — upending every definition of normal.

“The need for critical skills has never been greater,” says Scott Engler, VP, Advisory, Gartner. “But labor market and talent data suggests that many companies have unwittingly built the wrong workforce to drive their future — and continue to do so.” 

Even before the pandemic, there were

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