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AI and automation can save recruiters hours of time with automated responses, resume screening, and auto-scheduling. Yet the ultimate skill may be knowing when to involve humans.
“Many of the universals we see year after year relate to communication and feedback loops. Regardless of industry, and whether it’s a mix of human interaction and automation, when those are consistent, we see a bump in positive candidate sentiment,” says Kevin Grossman.
Grossman is the VP of Research at ERE Media. For 13 years, he has published the CandE awards, an annual benchmark study focused on measuring and improving candidate experience