Bersin: These are the 6 areas to focus on for better EX

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To say employee experience is complex is a dramatic understatement. And the speed with which it’s emerged as a priority for HR and business leaders has sown uncertainty. Get a group of HR leaders together and I guarantee you wouldn’t get agreement on the very definition of EX, let alone on what to do to actually drive higher employee engagement, foster more productivity and performance, and ultimately enable improved outcomes.


No one single action by HR will magically result in an excellent employee experience. EX is multi-layered and requires buy-in and participation from across the organization. But you can’t give up

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