While the pandemic certainly has had many extremely negative repercussions–extreme health risks, high unemployment, business closings and social divisiveness—we can also find some positives.
1. Despite physical distancing, in many ways, we are closer. Nearly every business leader has come to understand that, if employees and customers don’t feel safe, the business won’t survive. The HR leaders we work with describe new processes to promote ongoing listening and feedback; many have established formal and informal communication channels to keep people connected; and leadership coaching is emphasizing empathy and patience. As an executive from Sanofi said, this crisis has been an