Jack Henry & Associates provides technology solutions such as payment processing for the financial services industry, with technology support and training as part of its offering. With over 100 products across three divisions, the company has no shortage of training materials—enough to overwhelm customers and employees.
Before turning to Cornerstone, Jack Henry’s training materials were not standardized across products or divisions, leading to inconsistencies in the learning experience. To centralize training, the company implemented Cornerstone Learning for employee training and Cornerstone Extended Enterprise for customer-facing learning.
Turning Training into Revenue and Improved Customer Experiences
The impact of introducing Cornerstone’s technology was far-reaching, according