Bathroom Conversations Aren’t Private Conversations

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Michael Woods, a mortgage banker at Quicken Loans, was having a bad day at work.

A customer Woods had helped four years ago had been trying to get in touch with a client specialist; the company routed the call to Woods because of their prior relationship. He aired his grievance to a co-worker, Austin Laff, while they were in the bathroom together. “The client should get in touch with a fucking client care specialist and quit wasting my fucking time.”

Jorge Mendez, a supervisor, overheard this conversation from a stall. He responded with an all-employee email reminding everyone of proper

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