At JCPenney, return-to-office means employee empowerment, flexibility

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Everything is bigger in Texas, including HR innovation.

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Last month, retailer JCPenney brought back more than 2,000 office workers to its remodeled corporate headquarters in Plano, Texas, using a flexible hybrid model. The model was not only informed by employee feedback, but it was actually led by a cross-functional group of employees who served as a core advisory group as the company drafted its return-to-office plans for use in the Plano and other corporate offices, JCPenney CHRO Andre Joyner tells HRE.

In taking this approach, JCPenney sought the best of both worlds: to satisfy the organization’s drive

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