AI in Performance Management: Gong Rings the Bell! – by Monica Lloyd and Bob Greene, Ascentis

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For decades, while the theory of performance management has been studied, written about, and improved “on paper,” the actual process has made little progress. Most often, it is still largely a paper-based, period-bound procedure with inputs limited to subjective observations by some combination of three sources: the employee themselves, the supervisor responsible for the review, and perhaps feedback from a few colleagues.

Many experts believe that it will take the infusion of some aspects of artificial intelligence (AI) to truly revolutionize the science of performance management (PM). They cite three main goals as most important for the initial incorporation of

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