Agility is this company’s secret to hiring during COVID-19

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Traditionally, One Call, a provider of workers compensation and healthcare management solutions, only hired full-time employees. Enter the COVID-19 pandemic—and the ensuing hiring struggles many employers have faced.


Terri Lewis, who joined One Call as CHRO in July 2020, says the organization had to rethink its long-time hiring approach in order to innovate through the challenge. Among the changes, One Call began bringing on part-time employees, opening the door for talent like stay-at-home parents or students who couldn’t consider the previous full-time positions. The first class of part-time hires officially joined at the start of the summer.

Also, the organization pivoted to

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