Have you ever decided to evaluate your customer support team’s performance only to discover you’ve been walking on a thin rope? You found pile-ups of backlogged tickets, overtly lengthy first response times, and other metrics that do not reflect your service positively.
These are signs of an unproductive support team. And do you know what that means? A domino effect that starts with unhappy customers leading to increased churn rates and a damaged brand reputation.
You don’t want that. But let’s face it. You won’t solve this issue overnight. But there are some steps to lead you on the right