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Six years ago, when an associate at Walmart needed to learn a skill — such as how to assemble a kid’s bike or how to work the Money Services counter — they had to retreat to a back room and log in to one of the store’s desktop computers. Because a Walmart store might have had 300 employees and only a few computers, that often involved a wait.
Walmart wanted associates to be able to get the information they needed more quickly. So, they looked to the example of YouTube, which offered short, to-the-point tutorials on everything from fixing