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Diversity, equity, and inclusion (DEI) in the workplace is incredibly important for making employees feel valued and understood, improving employee retention rates, and in turn increasing productivity and morale. What many organizations don’t realize, however, is having a diverse workforce also helps improve the customer experience and overall customer success in a couple of different ways.
1. Attracting Innovators
The push for increased DEI within organizations continues to grow rapidly and has become a major indicator for workplace excellence and business success. Companies that show organization-wide commitment to DEI inherently attract more diverse candidates and widen their talent pool. As
