When the world changed in 2020 and employees rapidly became remote workers, no one could have predicted how long it would last. Likely many employers and employees expected they’d be back in the office and to their regular routines within a few weeks. As the pandemic settled in, however, organizations around the world reached for a playbook that did not exist. What leaders needed was one that could offer help in navigating this new terrain while fostering a supportive, safe, productive and inclusive workplace.
With this new reality, employees’ sense of control and safety plunged, clearly revealing