Several months ago, I shared an article about using empathy maps to design a better employee engagement experience. The article was from a WordCamp Miami session Mr. Bartender and I attended earlier this year.
Another session we attended during the conference was about creating a “support driven” business. While the session was really aimed at being a customer support driven business, I could easily see how the model they shared could be applied to creating a support driven company culture. Above is the model I sketched during the session for creating a support driven business so you can see for