3 ways to redesign knowledge work for a hybrid world

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When the COVID-19 pandemic forced organizations to shift to remote work, the majority of them did so by virtualizing their existing office-centric design—which is characterized by consistent work experiences—enabling organic interactions and providing managers with direct visibility of employees’ work patterns.


However, leaders did not account for three fatigue drivers that occur naturally in a remote work environment:

Digital distractions : Email notifications, messaging pings, etc.Virtual overload: More meetings and virtual interactions to try to ensure connectivityAlways-on phenomenon: Employees struggle to disconnect from work

Alexia Cambon

Gartner’s 2021 Hybrid Work Employee Survey of more than 2,400 hybrid or remote knowledge workers revealed that

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