3 remote work lessons Zoom is building into its post-pandemic workplace

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On March 4, 2020, Zoom Chief People Officer Lynne Oldham was driving on Route 101, heading to a meeting in San Francisco, when she got “the call.” Company leaders were brainstorming how to keep employees safe amid the growing coronavirus crisis. At the time, 85% of “Zoomies” worked in the office, and Oldham started strategizing for how to get them home safely and effectively over the coming week or so—but the leaders on the other end of the call suggested they make the move that day.


By the time she did a U-turn and looped back to San Jose, Oldham was

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