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One of the most popular occupational fields for college and university students and recent graduates is business and consumer services. There are many jobs that fall under this broad category, including customer service jobs such as guest service workers in hotels and call center workers.
In some ways, the hiring of these workers has changed massively over the past few years such as the rapid increase in the percentage of employers using pre-employment and even pre-application, online assessments. But, in other ways, little has changed in decades. To help employers better hire these employees, we contacted 19 hiring experts