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When hiring dozens or even hundreds of candidates for customer service roles, including call center positions, employers need a robust and efficient recruitment strategy. These roles require strong communication skills, empathy, problem-solving abilities, and the capacity to handle high-pressure situations. Employers can start by creating clear and detailed job descriptions that highlight these essential skills and using applicant tracking systems (ATS) to filter candidates based on relevant experience. Pre-employment assessments that test typing speed, listening skills, and scenario-based problem-solving can help quickly identify top candidates. Utilizing job boards like College Recruiter, which specializes in connecting early career talent with opportunities,