I know sometimes it sounds like a broken record to talk about employee engagement. Truth is, for all of the conversation, it doesn’t appear that organizations are moving the needle. Gallup has been tracking employee engagement since 2000 and, for the most part, the numbers have stayed pretty consistent. Less than one-third of employees are engaged in their work.
However, I believe the best argument for why organizations need to make employee engagement a priority might be today’s Time Well Spent from our friends at Kronos.
Let’s face it. We love good customer service. Even when companies make mistakes,