When you hear the word innovation most people think, new, groundbreaking, disruptive, interesting, free-form. The word doesn’t evoke images of strict processes and rules. Yet my experience working with most companies is that rules are required for creating innovative ideas and processes.
Let me set up this discussion with a story.
About 10 years ago, we took in one of my son’s friends to live with us for a short time. He was from an unstable family – father absent, mother who paid little attention to him, step brothers who got more attention than him and picked on him, stayed