For about 134 years I’ve been suggesting that to be good at HR you should be good at humans. Operations managers and factory foremen needed to know about the machines they were charged with maintaining and running at peak efficiency and HR should be judged similarly. If you are in HR, you are responsible for making sure the machines of production in today’s “brain-based” economy are running well. That means understanding how our human software works. And for humans, our software is our psychology. If you don’t have even a small understanding of human psychology don’t play.
I don’t care