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Why Canada’s Biggest Bank is Looking to a Tech Expert to Shake Up Its Recruiting Process

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The Royal Bank of Canada turned its talent operation over to a technology strategist last year. Surprising? Maybe—but it makes sense.

With over $1.2 trillion in assets and a workforce of 80,000, RBC is the country’s largest bank and as has been racing to offer more and more services in its online and mobile channels. But in its efforts to transform into a “digitally enabled relationship bank,” a critical skills gap became apparent—they needed talent that they didn’t have in order to meet their goals.

That’s where Leona McCharles, the new VP of Global

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