Using NPS to Optimize the Candidate Experience: Part 1

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At Greenhouse, we believe that our customers’ success is our success. We partner with our customers to support them in optimizing their recruiting and onboarding functions, with the goals of demonstrating the value of our products and services, and building lifelong partnerships. With such a broad mandate, how do we know whether or not we’re doing a good job? While our Customer Success team generally has a sense of how our customers feel through organic touchpoints, we also capture quantitative measures via structured surveys. The primary survey we use measures Net Promoter Score (NPS), which is based on responses to

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