In Part 84, I posed the question as to whether your organization viewed the global workplace from looking in the mirror or looking out the window. I suggested that the view from the mirror is what you think you do and the view from the window is what your clients tell you what you do or they need.
The difference between the two views creates what we call a gap analysis. It is the difference between where you are and where you want to be. The difficulty here is that these two views again confront the mirror/window scenario. Wikipedia tells