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Think You Need Cultural Sensitivity Training? Think Again

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I’ve been getting more requests for cultural sensitivity training lately.

The scenario is almost always the same: Manager has a habit of saying inappropriate things to staff or customers. One day, one of those staff members or customers files a complaint, or shares evidence of the bad behavior on social media (or both). The organization then launches a frantic search for “cultural sensitivity training” for the offending manager.

If your organization is on such a frantic search, or would like to avoid being in that position, these are the inconvenient truths that will actually solve your problem. Usually, “cultural sensitivity training” won’t.


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