Non-HR managers don’t know HR stuff. That’s not what they’re paid for and that’s not their area of expertise. Amid all the day-to-day chaos they’re dealing with they need a trusted partner to lean on when they do have those questions about culture, behaviors, or compliance. With a plate-full of tasks and deadlines they must have a steady resource to help them manage the humans around them.
It’s so funny, though, for years HR has been pounding the drum about strategy, data and influence, but I’ve discovered (or re-discovered) that decision makers sometimes just need our raw ability to relate