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Talk to Difficult People Using… Science!

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I was recently asked to give a presentation regarding how to communicate with difficult people. It’s a lofty ask. There are a multitude of ways to do this, and the probability of getting it right is pretty slim. I find that the best way to do this is to employ the good old Scientific Method. Think back to your 5th grade science lessons. (It’s amazing to me how much of the world’s problems could be solved if we simply remembered all that we learned in elementary school.)

Before we start, let’s define the word “communicate.” Among some of the options,

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