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Starbucks Afternoon Training Session: It’s More About Damage Control Than Anything Else

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Here’s the bottom line on this week’s anti-racial bias training at Starbucks, and it was captured perfectly in the headline on The New York Times story about the big event. It said:

Starbucks’s Tall Order: Tackle Systemic Racism in 4 Hours

Yup, the NYT is right; it’s unlikely that Starbucks, or any other company, is going to make much of a dent in their employees’ outlook on racism from a four-hour afternoon training session, no matter how well it’s done.

And that’s the big message here. Changing a workplace culture can’t be done overnight, or in an afternoon – especially when

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