Mistakes Were Made – Know How To Correct the Course

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The way news moves today (both real and #fakenews) I could write a post a day about how one U.S. company or another screwed up regarding public relations, customer relations, or employee relations. It could be United Airlines – pick one of many reasons – or Pepsi, or Chick-Fil-A.  Every day, something.

This is not one of those posts.

I’ve been there on more than one occasion, and I feel for the employees involved. Some are carrying out what they believe to be their duty, and may well be exactly their duty, but the public sees it out of context

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