Marriott Launches Careers Chatbot for Facebook Messenger

Marriott International, the global hospitality company with over 6,200 properties in 125 countries and territories, has enhanced their job search and apply experience with the launch of MC – the Marriott Careers chatbot for Facebook Messenger.

marriott careers chatbot

Powered by “data-driven logic and specialized algorithms”, the hospitality industry’s first virtual assistant for job seekers is intended to create a more personalized and efficient experience to users who have an interest in a Marriott career. The HR industry is under seige right now with companies pitching chatbots. Watch this one in action here;

Marriott's CHATBOT from RecTech Media on Vimeo.

MC converses with job seekers much like a human, guides them to easily apply for open jobs based on discipline and location, and provides education on the company culture and values.  Additionally, a brief quiz within the conversation offers job seekers a fun way to learn which of the 30 Marriott hotel brands may align more closely with their interests.  Job seekers can chat with MC by downloading the latest version of Facebook Messenger and adding Marriott Careers, or by visiting Marriott Careers on the Facebook website and clicking Message.

MC provides information about some of the most commonly asked questions from job seekers, such as:

  • “Do you have event manager job openings in Chicago?”
  • “Do you have restaurant manager job openings in San Francisco?”
  • “How do I get in contact with a recruiter?”
  • “How many brands does Marriott offer?”
  • “What are Marriott’s core values?”

“Personalization is a principle that is changing the expectations of digital audiences globally and with recent advancements in automated technology, we have the opportunity to enhance the search and apply experience for thousands of job seekers,” said David Rodriguez, Executive Vice President and Global Chief Human Resources Officer for Marriott International.  “To attract the best talent, we need to remain ahead of the curve in tracking and responding to trends particularly as we try to reach the next generation of Marriott associates.  As today’s job seekers are drawn to companies committed to values and ethics, our ability to educate them on our corporate values and our brands in a fun and personal way is a game changer for hiring.”

About Marriott Careers
Marriott International is proud to be the employer of choice in the global hospitality industry. The average tenure for a hotel general manager at Marriott is 25 years while more than 10,000 people have been with Marriott for more than 20 years.  To view more than 15,000 job opportunities available around the world, please visit our website at www.marriott.com/careers.  In addition, connect with Marriott Careers on FacebookTwitterLinkedInInstagramYouTube and Snapchat @LifeatMarriott. 

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