Whenever people ask me what I do and I say “human resources”, their first response is … oh, you hire people. Which is true, HR often has responsibility for talent acquisition. But it’s certainly not the sum and substance of the role.
So, when I try to explain what HR does, it becomes this long list of things – benefits, compensation, safety, employee relations, etc. etc. Of course, people’s eyes begin to glaze over…human resources is a tough profession to define.
Today, when I describe what HR does, I like to say that HR is the architect of work.