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HR Keys for Creating Effective Unconscious Bias Training and Essential Follow-Up Tools

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Starbucks employees all over the country are set to examine unconscious bias in training classes later this month, but the incident that led to the company’s decision to conduct the training has sparked discussions among many more employers.

Source: monticelllo / iStock Editorial / Getty

Video from April showing two black men in handcuffs being escorted from a Philadelphia Starbucks coffee shop raises key questions: Would two white men have received the same treatment? Was the store manager’s bias—possibly an unconscious bias—the trigger for her decision to call police when the two men were just waiting to meet someone

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