The conversational interface is coming, and it’s coming fast. Remember when in 2010, about three years after the iPhone was launched, people were telling you mobile was going to be it? And you didn’t believe them? And even though you recently tried to upgrade your corporate careers website to be mobile friendly, it still isn’t really delivering results? It’s that time again and now it’s called the conversational interface — chatbots and voice assistants. Just like with mobile, we don’t know exactly what will happen and how it will look. We do know this is the new way to communicate.
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