You’ve felt it. Engineering believes sales overpromises. Supervisors roll their eyes at management. Operations thinks HR is a waste of time.
You are one company, but why aren’t you one team?
The issue is that you’re dealing with culture. And not just company culture — I’m talking about the nuance and power of subculture. It shows itself starkly when something that seems like a great idea to management is appalling to employees.
For example, United Airlines experienced this the hard way in March 2018 when they tried to implement a new bonus plan. They replaced