“If it weren’t for all the people issues, running this business would be easy.” That’s a tongue in cheek quote from one of my favorite friends at work. He’s not serious, of course…he’s pointing out the complexities involved in people issues. Talent decisions are the hardest ones we make every day. Betting on a rise in pork belly futures or frozen concentrated orange juice is easy in comparison.
The critical challenge of course, is this: People are unpredictable, fragile emotional little creatures. They are managed by unpredictable, fragile emotional little creatures. And those little creatures make talent decisions. Every. Single.