How Our Remote Culture Works: Q&A with Help Scout’s Becca Van Nederynen

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The Help Scout team is spread across 40 cities and four continents. Head of People Ops Becca Van Nederynen shares how the company makes its remote culture work.

Becca Van Nederynen (Courtesy: Help Scout)

Becca Van Nederynen is head of people operations at Help Scout, a help-desk software company staffed by a fully-remote team spread around the world. Over the phone, we discussed Becca’s career-shift from product marketing to people operations; discussed the unique systems and practices that support Help Scout’s virtual team; and broke down what it takes to build a thriving remote culture.

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