There’s that word again. Whatever you read on your way to professional development, the experience is invoked first. It names our current economy, defines our mutual goal, and heralds the change. In relation to employees, it’s just as crucial as when attached to a customer. The experience calls for customer satisfaction to evolve into customer success, prompting a whole other approach to business.
If we’re not holistic in our aspirations to delight the end-user, we will fail.
Because of that harsh but simple truth, the road to modern-day business success includes not only an engaging customer experience, but also a