Employee Experience: Make it Easy to Buy, Use, and Share – Friday Distraction

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(Editor’s Note: Today’s article is brought to you by our friends at Kronos, a leading provider of workforce management and human capital management cloud solutions. The Workforce Institute at Kronos released their top trends that will impact the global workforce in 2018. It’s worth checking out. Enjoy the article!)

I must admit that I was a late adopter to the Lyft and/or Uber phenomena. But now that I’ve tried it a few times, I’m a fan. Primarily because it’s “easy to buy and easy to use”.

Years ago, I attended a customer service training session which made that mantra

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